1/ Return & Refund Policy for PDF Textbook:
– We strive to achieve zero order mistake through an accurate and foolproof system of verification and purchase as follows. We have sufficient check points to ensure that the product is verified from all possible detailed characteristics before buying. All our products are digital downloads and hence not returnable. Access Code is not advertised to be included; therefore a return reason of “No Access Code” is not applicable. Drop class or any order mistake from user is also not applicable. Descriptions are all clear so that any misunderstand with physical goods will not be entertained.
– We only accept Return & Refund for these cases below:
Customers make duplicated orders by accident. We will issue the refund for one of them. The eTextbooks are MISSING important contents. The eTextbooks are NOT as described. We also accept refund only if the item is NOT downloaded from your account. This refund will be VOIDED if the item is already clicked for download.
2/ Important Note about Refund Process:
– The refund amount will be credited back to your payment methods within 3 to 5 business days.
– If your transaction is suspicious and is declined due to our fraud prevention, any pending charge will be reversed back to your card in 3-5 business days.
Delivery for eTextbooks:
– All the eTextbooks are fully downloadable and lifetime warranty for offline access.
– After successful payment, you can download immediately on the checkout page.
– Our Automatic Delivery System also sends out an extra Download Link to your Email Address on the order.
– If your download is failed/damaged/maximum allowed, you can get an alternate download link sent to your email by just contacting us through Contact Us Form or Email. Email Delivery is always FREE and there is no extra charge or additional fee.
Sometimes our database server is down and our Automatic System could not send the download link to Customer’s Email Address immediately after payment. If you are in that situation, please don’t be panic. Just send an Email to our Support Team(firstname.lastname@example.org) to request an alternative download link, we will response to your Email as soon as we could (within 4 hours).